Shipping Policies

Thank you for shopping with us at Lola Clavel Atelier. We aim to offer you a smooth and transparent shipping experience. Below you’ll find details on our shipping process, timelines, and costs.

🌍 Shipping Locations

We ship domestically within Hong Kong and internationally to most countries. If you are unsure whether we ship to your location, feel free to contact us at contact@lolaclavel.com.

🚚 Processing Times

• Ready-to-ship items: Dispatched within 2–3 business days.

• Made-to-order or bespoke pieces: Production time varies; please refer to the product description or contact us for a timeline.

• Orders placed on weekends or public holidays will be processed the next business day.

✈️ Shipping Methods & Estimated Delivery

Please note that delivery times are estimates and may vary depending on customs and postal delays.

💵 Shipping Fees

Shipping costs are calculated at checkout based on your location and the weight of your order. 

🧾 Customs, Duties & Taxes

International orders may be subject to import duties and taxes, which are the responsibility of the customer. We recommend checking with your local customs office for more information.

📦 Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. If you do not receive it, please reach out to us.

❓ Questions

If you have any questions about your order or our shipping policy, please contact us at [contact@lolaclavel.com] — we’re here to help!